PuzzleIndia

- If you need to return or exchange an item, please initiate your request within 7 days from the date of delivery.
- You can request returns via email at customercare@urchaag.com or through WhatsApp at +91 8778038085.
- When returning a product, shipping charges will be deducted based on actual costs incurred. However, if there's a defect from our end or transit damage, shipping charges will not be deducted.
- Please note that due to hygiene reasons, teethers and rattles are non-returnable and non-refundable.

Your satisfaction is our priority! If you're not satisfied, please reach out to us within 7 days for returns, exchanges, or refunds. You can contact us via call +91 8778038085, or email us at customercare@urchaag.com

• How soon will my order reach me?

We try to ship products within 24 hours of placing the order. The time taken to deliver the products to you depends on the location of delivery.

Typically, metro cities will receive the products within 3-5 days of shipping the product and non-metros will receive the product in 7- 10 days of shipping.

• How reliable are your delivery services?

We have partnered with the best services in the market like FedEx, Delhivery, Xpressbees for the delivery of our products to you. We primarily ship out through FedEx surface mode or air for your delivery.